Return Policy

Return & Refund Policy

Effective Date: July 4, 2026

At MOM Chocolate Co. , we are committed to delivering fresh, premium-quality handmade chocolates. Due to the perishable nature of our products, we have a strict return and refund policy.

Returns

Chocolates cannot be returned once delivered.
We only accept return or replacement requests if:

•   You receive the wrong product.
• The product is damaged during transit.
•   The package is significantly damaged upon delivery.

Refunds & Replacements

If you receive a wrong or damaged product, please contact us within 24 hours of delivery.

To process your request, please share:

• Your Order ID.
• Clear photos of the outer package and damaged/wrong product.
• An unboxing video (if available), as it helps us verify the issue faster.

After verification, we will provide either:

• A replacement product, or
• A refund (where applicable).

No Refunds or Returns For

Refunds or returns will not be accepted for the following reasons:

• You changed your mind after delivery.
• You no longer want the product.
• Personal taste or flavor preferences.
• Incorrect shipping address provided by the customer.
• Failure to receive the package due to customer unavailability.

We take great pride in the quality of our chocolates and ensure every order is carefully packed before dispatch.

Need Help?

If you have any questions or face any issue with your order, please contact us:

WhatsApp: +91 70018 16609
Email: momchocolateco@gmail.com

Our team will be happy to assist you and resolve any genuine concerns as quickly as possible.